Service Level Agreement (SLA)

The following schedule offers the details of the Ongoing support SLA.

The SLA defined below is from TextByChoice in connection with the messaging services offering via Client Portal and APIs.

The Customer must comply with the following Incident reporting process:

ActionLevel 1 incidentLevel 2 incidentLevel 3 incident
Acknowledgment of Incident by TextByChoice (by email)1 business hour2 business  hours8 Business Hours
Workaround or temporary solution effected or timely updates4 business  hours8 business  hoursNot applicable
Permanent solution effected or timely updates2 business  days5 business  days100% in next generally applied software update

TextByChoice reserves the right to revise this SLA from time to time. Your use of TextByChoice services implies you agree with the SLA terms.