Code

Description

Friendly Description

Explanation Of Error

4001

service-not-allowed

Message was rejected for reasons other than those covered by other 4xxx codes

This is a general error that the service you are attempting to use is not allowed; you may have inaccurate permissions, formatting or may not be enable to use that service.

4301

malformed-invalid-encoding

Malformed message encoding

The message contains invalid characters that are not supported. TextByChoice cannot re-encode message for destination.

4302

malformed-invalid-from-number

Malformed From number

The From number associated with the message is a number not routable to a carrier or valid in the industry (Ex: a 9 digit number).

4303

malformed-invalid-to-number

Malformed To Number

The To number associated with the message is a number not routable to a carrier or valid in the industry (Ex: a 9 digit number).

4350

malformed-for-destination

Malformed message encoding

Message passed validation on receive stage, but failed on send. This is likely because the destination number (To) is an invalid number.

4360

message-not-sent-expiration-date-passed

Message expired

Message was not sent because the specified expiration date passed before the message was able to send

4401

rejected-routing-error

TBC is unable to route the message

Message is unable to be routed within TextByChoice particularly when the source and destination are the same number. The destination or To number is mis-provisioned or there is a configuration with the message that is causing a situation where a message is being sent repeatedly between the same numbers.

4403

rejected-forbidden-from-number

Messaging forbidden on From number

Messaging on this From number is forbidden most commonly because the number does not belong to TBC or the account. Other reasons include: the TN is not enabled in the TextByChoice Dashboard, the account associated with this number is not enabled for this type of messaging, the TN is disconnected, or it is an invalid number (i.e., 11111111111).

4404

rejected-forbidden-to-number

Messaging forbidden on To number

Messaging on this To number is forbidden. This could be the number is not active, not enabled for messaging or is an invalid number (i.e. 11111111111)

4405

rejected-unallocated-from-number

Unallocated from number

The From telephone number is considered unallocated when the number does not exist in our database as an active number. This number is either not enabled for messaging at the industry level, or the number is not yet released in the industry

4406

rejected-unallocated-to-number

Unallocated to number

The To number associated with this message, while a valid North American number, is not yet assigned to a carrier and the message cannot be sent downstream.

4407

rejected-account-not-defined-from-number

From Number is associated with account

Undefined source account id. The From number associated with this message is not associated with this account, is an invalid number or not configured appropriately to send messages.

4408

rejected-account-not-defined-to-number

To Number not associated with account

Undefined destination account id. The To (destination) number is not associated with an account, is an invalid number or not configured correctly to receive messages.

4409

rejected-invalid-from-profile

Invalid destination profile

TextByChoice failed to create destination. The destination profile is considered invalid, most often this is because the destination number does not support MMS.

4410

media-unavailable

Could not download media

There was an error retrieving the media from the media web server. Check the media URL and try to access directly to see if the media can be fetched successfully.

4411

rejected-message-size-limit-exceeded

Combined size of media too large

The total size of MMS message media/attachments exceeded the max file size supported

4412

media-content-invalid

Failed to parse Content-Type for media

The media content type is not a supported media content type.

4420

rejected-carrier-does-not-exist

No Route to Destination Carrier

The upstream carrier associated with the message does not exist in TextByChoice configuration

4421

rejected-forbidden-no-destination

No Route to Destination Carrier

The message cannot be sent downstream as the account associated with the message does not have permission to send to this destination. You may not be provisioned to send to this destination.

4431

rejected-forbidden-shortcode

Messaging on shortcode forbidden

The message cannot be sent as the account associated with the message is not provisioned for Short code messaging

4432

rejected-forbidden-country

Messaging to country forbidden

TextByChoice system indicates the account associated with the message is not enabled for messaging this zone, this country or this country is outside of messaging reach (specifically for MMS).

4433

rejected-forbidden-tollfree

Messaging on Toll Free Number Forbidden

The account associated with this message is not enabled for toll free messaging

4434

rejected-forbidden-tollfree-for-recipient

Messaging to Toll Free Number Forbidden

Messaging to this toll free number is not allowed. Number is likely not enabled for messaging or not active.

4435

forbidden-too-many-recipients

Too Many Recipients

The group message has too many recipients. When sending Group Messages, there’s a maximum of 10 participants in a Group.

4451

rejected-wrong-user-id

Invalid User Id

The user id is not a valid id. Verify the user ID and retry the message

4452

rejected-wrong-application-id

Invalid Application ID

The Application ID specified is not a valid Application Id, or the Application ID is not associated with the account

4470

rejected-spam-detected

Rejected as SPAM

This message has been filtered and blocked by TextByChoice for spam. Messages can be blocked for a variety of reason, including but not limited to volumetric filtering, content blocking, SHAFT violation, etc.

4481

rejected-from-number-in-blacklist

From Number in black list

The From number has been flagged by TextByChoice as prohibited from sending messages. This is typically because TextByChoice or a downstream carriers has several violations; reports of spam, P2P violations, associated with this number.

4482

rejected-to-number-in-blacklist

To Number in black list

The number you are attempting to send to is blocked from receiving messages.

4492

reject-emergency

Message to emergency number forbidden

Messaging to an emergency number is forbidden

4493

rejected-unauthorized

Unauthorized

TextByChoice service indicates the sender is not authorized to send messages from the account.

Code

Description

Friendly Description

Explanation Of Error

4700

invalid-service-type

Carrier Rejected as Invalid Service Type

Carrier rejected message for invalid service type. This usually means messaging (SMS or MMS) is not supported by the carrier or handset.

4701

destination-service-unavailable

Destination is not reachable and SMS service is not available.

Carrier service is reporting the destination is not reachable or the SMS service is not available. 

4702

destination-subscriber-unavailable

Destination subscriber is unavailable.

This error indicates the subscriber is unavailable. There are several reasons for this; the subscriber has turned off handset, the destination is unreachable or barred, the GSM subscriber is busy for outbound SMS, SIM card is full, voicemail is full, or cannot reach the destination handset and has stored the message for retry in its « Store & Forward » function. 

4711

rejected-message-size-limit-exceeded

Media size too large

Downstream vendor cannot retrieve the media as the MMS attachment is too large

4712

media-content-invalid

The media content type is not supported

The media content type is not supported. Please review the accepted media types here.

4720

invalid-destination-address

Carrier Rejected as Invalid Destination Address

Carrier Rejected as Invalid Destination Address. This could mean the number is not in the numbering plan (area code does not exist or the number is just invalid) or the number is not enabled for messaging (like a landline). Additionally, for toll free messages to TMobile, this could also mean the user has opted to block all toll free and short code traffic

4721

destination-tn-deactivated

TN on deactivation list

The phone number you are attempting to send to is on the deactivation list. It is not associated with a carrier to be able to receive messages or is inactive.

4730

no-route-to-destination-carrier

No route to destination carrier or no roaming route exists.

Carrier is reporting there is no route available for message. This could be because no routing exists to destination, no roaming route is available, the destination handset is roaming on a network that cannot be reached, no SS7 route, or routing was denied

4740

invalid-source-address-address

Carrier Rejected as Invalid Source Address

Carrier is rejecting the message due to invalid source address – the number does not exist in the numbering plan. Other reasons for this error code is the source carrier is invalid or disabled or source not authorized or the number type is not supported.

4750

destination-rejected-message

Carrier Rejected Message

The destination carrier has rejected the message but provided no specific reason. For AT&T traffic, this could be a prepaid user whose account is out of money, a subscriber that is provisioned to not receive this type of SMS or it was identified as Spam

4751

destination-rejected-message-size-invalid

Message is too long or message length is invalid for the carrier.

Carrier has rejected for message length is invalid or too long.

4752

destination-rejected-malformed

Message is malformed for the carrier.

Carrier is rejecting the message malformed; this could be because of a blank message, unacceptable data value, the receiving SMSC or SME does not accept messages with more than 160 characters, syntax error, content is invalid, message ID is invalid, invalid parameter length, expected TLV missing, invalid TLV value, invalid data coding scheme, invalid number of destinations, error in the optional part of the PDU body, TLV not allowed, or XML validation error.

4770

destination-spam-detected

Carrier Rejected as SPAM

The Carrier is reporting this message as blocked for SPAM. Spam blocks could be a result of content, SHAFT violations (including specific keywords), originating address has been flagged for repeated spam content

4771

rejected-shortened-url

Rejected due to shortened url

There was an error with the shortened URL used. TextByChoice recommends customers obtain their own dedicated domain if shortened links are needed for their messaging campaign.

4775

destination-rejected-due-to-user-opt-out

Carrier Rejected due to user opt out

User has opted out of receiving messages from a particular sender. Remove the destination TN from subscriber list and cease communication with the destination.

4780

volume-violation-tmo

T-Mobile rejected due to volumetric violation

T-Mobile rejected due to volumetric violation. You have sent over the daily limit for your 10DLC Brand. Please review your Brand daily throughput limit to ensure you are not exceeding the approved volumes. To improve your Brand score please see our article on external vetting Brand Vetting.

4781

volume-violation-att

AT&T rejected due to 10DLC volumetric violation or throttling

AT&T rejected due to volumetric violation. You have sent over the rate limit for your 10DLC campaign. Please review your campaign throughput limit to ensure you are not exceeding the approved volumes. This error can also indicate throttling by AT&T for other reasons, including high spam rates.

4785

volumetric-violation

Carrier rejected due to volumetric violation

The carrier rejected the message due to a volumetric violation. You have sent over the allotted limit and need to back off sending. Please retry after some time.

4790

destination-rejected-sc-not-allowed

Carrier Rejected Due to Short Code Restriction

Carrier Rejected Due to Short Code Restriction. Destination address blocked by mobile operator, destination cannot receive short code messages, or the mobile operator blocked the destination from receiving messages from this short code for some other reason.

4791

destination-rejected-campaign-not-allowed

Carrier Rejected Short Code Campaign Not Allowed

Carrier Rejected SC Campaign Not Allowed or blocked by the mobile operator

4792

destination-rejected-sc-not-provisioned

Carrier Rejected Short Code Not Provisioned

Short Code not provisioned on mobile operator’s network.

4793

destination-rejected-sc-expired

Carrier Rejected Short Code Expired

Short Code expired with the mobile operator

4795

tfn-not-verified

Toll Free number is not verified

The message was blocked due to the toll free number not being verified. This can also be because there is SPAM on the unverified TFN. Please review unverified sending limits and submit TFN for verification as soon as possible.